We want you to be happy with your purchase from Apex Muscle Gear Labs. This policy explains how returns and refunds work for supplement orders.
Equipment Returns
Unopened and unused products may be returned within 30 days of delivery for a full refund, minus original shipping costs. Items must be in their original packaging and in resalable condition. To start a return, contact us with your order number and we will send you a return authorization and instructions.
Supplement Returns
Unopened, factory-sealed supplements may be returned within 14 days of delivery for a full refund. For health and safety reasons, we cannot accept returns on opened or used supplement products. All of our supplements are legal, over-the-counter products — we do not sell prescription-only items.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery and we will arrange a free replacement or refund at no cost to you.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are credited back to your original payment method within 5-10 business days.
Non-Returnable Items
- Opened or used supplements
- Gift cards
- Items marked as final sale
Contact Us
Questions about a return or refund? Reach us at support@apexgearlabs.com or (555) 123-4567, Monday through Saturday, 9:00 am to 5:00 pm, or visit our Contact page.